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At Herminaz, we want you to feel confident when shopping with us. If your order does not meet your expectations, we are committed to handling eligible returns and refunds fairly, transparently, and efficiently.

This Return & Refund Policy explains when an item may be returned, how refunds are processed, and what you can expect when contacting us about an order.

1. Eligibility for Returns

You may request a return if:

• You received an incorrect item.
• Your item arrived damaged or defective.
• The item is materially different from the description provided on our website.
• The item is otherwise eligible for return under the terms stated on its product page.

Unless a different return period is specifically stated for a particular product, you must contact us within 14 calendar days of receiving your order to request a return.

Items returned because you simply changed your mind may be accepted at our discretion and may be subject to additional conditions, including return shipping costs.

2. Conditions of Returned Items

To qualify for a return, an item should generally:

• Be unused and in its original condition.
• Include its original packaging, tags, labels, accessories, and other included materials where applicable.
• Not show signs of misuse, alteration, washing, damage, or excessive handling.
• Be accompanied by reasonable proof of purchase or order information.

Certain products may have additional return requirements because of their nature. Any special return restrictions will be identified on the applicable product page or communicated to you before purchase where reasonably possible.

3. Items That May Not Be Returned

For health, safety, hygiene, customization, or other legitimate business reasons, certain items may be non-returnable unless they arrive damaged, defective, or incorrect.

Examples may include:

• Personalized or customized products.
• Products made specifically to your specifications.
• Items that cannot reasonably be resold for hygiene or safety reasons once opened or used.
• Digital products or downloadable items once access or delivery has occurred, where permitted by applicable law.
• Clearance or final-sale items when clearly identified as such.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

4. Damaged, Defective, or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, defective, incomplete, or incorrect.

For damaged or incorrect deliveries, we may ask you to provide photographs or other information that allows us to assess the issue and work with our delivery or fulfillment partners.

Depending on the circumstances, we may offer:

• A replacement;
• A replacement part or correction;
• A store credit; or
• A full or partial refund.

Our goal is to provide the most appropriate resolution based on the nature of the problem.

5. How to Request a Return

To start a return request, email admin@herminaz.com with:

1. Your full name;
2. Order number;
3. Date of purchase;
4. Item you wish to return;
5. Reason for the return; and
6. Photographs or supporting information, if relevant.

Please do not send an item back before receiving return instructions from us. An unauthorized return may delay the processing of your request.

Once we receive your request, we will review the information and provide the next steps.

6. Return Shipping

If the return is required because we sent you the wrong item, the item arrived damaged, or the product has a verified defect, Herminaz may cover reasonable return shipping costs or provide an appropriate return solution.

For other approved returns, the customer may be responsible for return shipping and related costs unless otherwise required by applicable law or agreed by Herminaz.

Original shipping charges are generally non-refundable unless the refund is required because of an error, defect, cancellation, or other circumstance for which Herminaz is responsible.

7. Inspection of Returned Items

Returned products may be inspected after they arrive.

If an item does not meet the applicable return conditions, we may decline the return or reduce the refund where permitted by law. We will communicate the reason before taking any action that materially affects the amount of your refund.

8. Refunds

Once an eligible return has been approved, we will initiate the applicable refund.

Refunds are normally issued to the original payment method used for the purchase unless:

• The original payment method cannot receive the refund;
• You agree to another form of resolution; or
• Another method is required or permitted by applicable law.

Please allow reasonable processing time for the refund to appear in your account. Your bank, card issuer, payment provider, or other financial institution may require additional processing time after we issue the refund.

9. Partial Refunds

A partial refund may be appropriate where:

• Only part of an order is eligible for a refund;
• An item has a minor issue that does not justify a full return;
• Only certain products in a bundled order are returned; or
• Another partial-refund arrangement has been agreed with you.

Any applicable partial refund will be communicated clearly before processing.

10. Exchanges

Where practical, Herminaz may offer an exchange instead of a refund.

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or store credit.

11. Order Cancellations

If you wish to cancel an order, contact admin@herminaz.com as soon as possible.

We will try to accommodate cancellation requests received before an order has been processed or shipped. However, cancellation may no longer be possible once an order has entered fulfillment or has been dispatched.

If an order cannot be canceled before shipment, you may need to follow the applicable return procedure.

12. Refund Delays

If you have been notified that your refund has been processed but it has not yet appeared in your account, first check with your payment provider or financial institution.

If the refund remains missing after their normal processing period, contact us at:

admin@herminaz.com

Please include your order number so we can investigate the transaction.

13. Store Credit

In circumstances where a store credit is offered or agreed upon, the credit will be issued according to the terms communicated to you.

Store credit is not a substitute for a legally required refund.

14. Fraudulent or Abusive Return Activity

Herminaz reserves the right to investigate unusual, fraudulent, or abusive return activity.

We may restrict or decline returns where there is reasonable evidence of fraud, intentional damage, repeated abuse of our return process, or other misuse of this policy, subject to applicable law.

15. Consumer Rights

This policy is intended to operate alongside, and not replace, any rights or protections you may have under applicable consumer-protection laws.

Where local law provides a mandatory right to a refund, cancellation, replacement, repair, or other remedy, those rights will continue to apply regardless of anything stated in this policy.

16. Changes to This Policy

Herminaz may update this Return & Refund Policy from time to time to reflect changes to our products, business practices, payment systems, or applicable legal requirements.

The updated version will become effective when posted, unless a different effective date is stated.

17. Contact Us

For questions about returns, refunds, exchanges, cancellations, or an existing order, please contact:

Herminaz
Email: admin@herminaz.com

When contacting us about an order, please include your order number and a clear description of the issue so that we can assist you as efficiently as possible.