Versand

At Herminaz, we understand that reliable delivery is an important part of your shopping experience. This Shipping Policy explains how we process orders, estimate delivery times, handle shipping charges, and address delivery issues.

By placing an order with Herminaz, you acknowledge and agree to the practices described below.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified.

We aim to prepare orders for shipment within 1–3 business days. Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of unusually high demand, promotions, holidays, or unforeseen operational circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to provide an update.

2. Shipping Times

After an order has been processed and handed to the carrier, delivery times depend on the destination, shipping method, carrier, and other circumstances.

Typical delivery estimates are:

Local/domestic deliveries: approximately 3–10 business days
International deliveries: approximately 7–25 business days

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary.

3. Shipping Charges

Shipping charges, if applicable, will generally be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors such as:

Delivery destination;
Package size and weight;
Number of items ordered;
Selected shipping method; and
Applicable promotions or free-shipping offers.

If free shipping is offered, additional conditions or geographic restrictions may apply and will be displayed with the relevant offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

Full name;
Street or building information;
City or municipality;
Province/state;
Postal or ZIP code; and
Contact number, where required for delivery.

Herminaz may not be responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete information supplied by the customer.

If you notice an address error after placing an order, contact admin@herminaz.com as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

5. Tracking Information

Where tracking is available, we may provide tracking information after your order has been dispatched.

Tracking updates are controlled by the applicable delivery carrier and may not appear immediately after shipment.

Once tracking information has been provided, you may also be able to monitor the shipment directly through the carrier's tracking system.

6. Delivery Delays

Although we work to meet estimated delivery times, Herminaz cannot guarantee a specific delivery date unless expressly stated otherwise.

Delays may occur because of:

Severe weather;
Natural disasters;
Customs processing;
Public holidays;
Carrier disruptions;
Incorrect or incomplete addresses;
High shipping volumes;
Transportation interruptions;
Government restrictions; or
Other circumstances beyond our reasonable control.

A delivery delay does not automatically qualify an order for a refund or cancellation. However, we will make reasonable efforts to assist you in resolving significant delivery problems.

7. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

Your mailbox, entrance, reception area, or other designated delivery location;
Whether someone at your address accepted the package;
Whether a neighbor or building management received it; and
The carrier's delivery details.

If the package remains missing, contact admin@herminaz.com so we can help investigate the issue.

Where appropriate, we may work with the shipping carrier to determine the status of the shipment.

8. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as reasonably possible.

Photographs of the packaging and damaged product may help us assess the issue and submit a claim to the carrier where appropriate.

Please contact admin@herminaz.com promptly with your order information and supporting photographs.

Damaged products may also qualify for a replacement or refund under our Return & Refund Policy.

9. Incorrect or Missing Items

If you receive an item that differs from what you ordered, or if an item is missing from your shipment, contact us at admin@herminaz.com.

Please include:

Your order number;
The item you expected;
The item you received, if applicable; and
Photographs or other relevant information where helpful.

We will review the issue and determine an appropriate resolution.

10. International Shipping

For international orders, delivery may be affected by customs clearance, local regulations, import requirements, or other procedures in the destination country.

The customer may be responsible for applicable:

Customs duties;
Import taxes;
Brokerage fees;
Local taxes; or
Other government-imposed charges.

These charges are generally outside Herminaz's control and may not be included in the product price or shipping fee unless expressly stated at checkout.

Customers are responsible for ensuring that ordered products can legally be imported into their destination country.

11. Customs Delays and Refused Shipments

International shipments may be delayed by customs authorities.

If a customer refuses an international shipment or fails to complete required customs procedures, the package may be returned, abandoned, or otherwise handled according to the carrier's procedures.

Any refund in such circumstances will be assessed according to our Return & Refund Policy and applicable law. Original shipping charges, return shipping costs, customs fees, or other non-recoverable expenses may be deducted where permitted.

12. Multiple Items and Separate Shipments

Depending on product availability, warehouse location, or fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you will not necessarily be charged an additional shipping fee unless this was clearly communicated during checkout.

13. Pre-Orders and Backordered Products

If an item is identified as a pre-order or backordered product, its expected shipping timeframe will be communicated on the relevant product page or during checkout where possible.

Orders containing both immediately available and delayed products may be shipped together or separately depending on our fulfillment process.

14. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We reserve the right to decline or cancel an order when shipment is prohibited, impractical, unavailable, or restricted by applicable law, carrier requirements, or destination regulations.

If an order cannot reasonably be shipped, we will provide an appropriate resolution, which may include a refund.

15. Changes After Shipment

Once an order has been handed to the shipping carrier, Herminaz may have limited ability to change the delivery address, redirect the package, or modify delivery instructions.

Any available changes may be subject to carrier policies and additional fees.

16. Delivery Confirmation

An order may be considered delivered when the carrier's tracking system records the shipment as delivered to the address provided at checkout.

If you believe a package was incorrectly marked as delivered, contact admin@herminaz.com so that we can review the available information and determine the appropriate next steps.

17. Shipping Policy and Returns

Shipping issues involving damaged, defective, incorrect, or otherwise eligible products may also be covered by our Return & Refund Policy.

Customers should review both policies when requesting a return, replacement, or refund.

18. Changes to This Shipping Policy

Herminaz may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, fulfillment practices, or applicable requirements.

The latest version will be posted on our website and will include the updated effective date.

19. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

Herminaz
Email: admin@herminaz.com

When contacting us about an order, please provide your order number and the email address used to place the order whenever possible.